Terms of service

Last Updated: March 21, 2026

These Terms of Service (“Terms”) govern your access to and use of the LUA Nutrition website, including any related pages, features, content, and services (collectively, the “Site”), and any purchase of products or services from LUA Nutrition (“LUA Nutrition,” “we,” “us,” “our”).

By accessing the Site, placing an order, creating an account, or using any part of the Site, you agree to be bound by these Terms.

1) Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products or services from this Site. By using this Site, you represent you meet this requirement.

2) Not Medical Advice; Supplement Disclaimer

All information on the Site is for general informational and educational purposes only. Nothing on the Site, in communications from us, or in any consultation is medical advice, diagnosis, or treatment.

Dietary supplements are not evaluated the same way as drugs. Statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before using any supplement, especially if you are pregnant/nursing, have a medical condition, take medications, have allergies, or are under 18 etc.

3) Products; Use at Your Own Risk

We aim to provide accurate product descriptions, ingredient lists, suggested use, and warnings. However:

Individual results vary.
You are responsible for reading labels and directions and using products as directed.
You are responsible for checking ingredients for allergens and suitability for your needs.

To the maximum extent permitted by law, you agree you are using products at your own risk and are responsible for your choices and outcomes.

4) Consultations (If Offered)

If LUA Nutrition offers virtual consultations or education sessions:

Consultations are educational and non-medical.
We do not provide medical diagnosis, treatment plans, prescriptions, or emergency services.
You are responsible for the accuracy of information you provide.
Any goals, suggestions, or educational recommendations are not guaranteed to produce results.

Scheduling, Cancellation, No-Show (Consultations)

Rescheduling: permitted up to 24 hours before the appointment and/or at the discretion of the dietitian.
Late cancellations/no-shows: may be non-refundable.
Refunds for consultations: are handled under the Refund/Returns Policy or at the discretion of the dietitian.

5) Orders, Pricing, and Payment

Order Acceptance

Your order is an offer to buy. We may accept, reject, cancel, or limit quantities at any time for reasons including availability, suspected fraud, errors, or compliance reasons. If we cancel after you are charged, we will issue a refund to the original payment method.

Pricing and Errors

Prices can change without notice. We try to ensure that all pricing, availability, descriptions, and other product information on the Site are accurate, but mistakes, omissions, or delays in updating information may occur. Products may be updated from time to time, and there may be a delay before those updates are reflected on the Site. As a result, certain information displayed on the Site may temporarily be inaccurate, incomplete, or out of date. In the event of any discrepancy, the information provided on the physical product label or packaging shall control. We reserve the right to correct any error, inaccuracy, or omission, and to cancel or refuse any order placed based on incorrect information. To the fullest extent permitted by law, LUA Nutrition shall not be liable for any loss, claim, or damages arising from any such error, omission, or delay in updating product information.

Taxes

You are responsible for any applicable taxes unless collected at checkout. Tax collection depends on shipping address and local laws.

Chargebacks and Fraud

We reserve the right to refuse orders or suspend accounts for suspected fraud, abuse, or chargeback behavior.

6) Shipping, Delivery, Risk of Loss

Shipping timelines are estimates and not guaranteed. Delays may occur due to carriers, weather, supply chain, customs, or other factors.

Unless otherwise required by law, risk of loss transfers to you upon delivery to the carrier or as otherwise defined by the shipping terms at checkout.

If your order shows “delivered” but you did not receive it, contact the carrier first and then contact us at team@luanutrition.com within 24 hours.

7) Returns, Refunds, and Exchanges

Returns/refunds are governed by our Refund/Returns Policy, which is separate from these Terms and is incorporated here by reference.

8) Subscriptions and Recurring Orders (If Offered)

If we offer subscription/recurring deliveries:

You authorize recurring charges until you cancel.
Subscription changes (pause/cancel) must be made before the next billing date.
Subscription terms may be shown at checkout or in the subscription portal and are incorporated into these Terms.

9) Promotions, Discounts, and Gift Cards

Promotions/discount codes may have limits and may be changed or discontinued at any time. Discount codes may not be combinable unless stated.

Gift cards (if offered) are subject to applicable law and any terms stated at purchase.

10) Accounts and Site Use

If you create an account, you agree to:

Provide accurate information
Keep your login secure
Notify us of unauthorized access

We may suspend or terminate accounts for violations, suspected fraud, abuse, or harm to the Site.

You agree not to:

Use the Site unlawfully
Attempt to hack, scrape, or interfere with the Site
Upload malware
Misuse the Site to harass others or collect personal data

11) User Content, Reviews, and Feedback

If you submit reviews, comments, photos, or other content (“User Content”):

You represent you have rights to it.
You grant LUA Nutrition a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute it for business purposes (marketing, product pages, social proof).
We may remove User Content at our discretion.

No confidential information should be submitted via reviews or general forms.

12) Intellectual Property

All Site content (logos, designs, images, copy, layout, trademarks, and other materials) is owned by LUA Nutrition or licensors and protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without written permission except for personal, non-commercial browsing.

13) Third-Party Services and Links

The Site may rely on third-party services (payments, shipping, analytics, app integrations, fulfillment partners, scheduling tools). Third-party sites and services have their own terms and privacy policies. We are not responsible for third-party content, actions, or outages.

14) No Guarantees; Disclaimer of Warranties

To the maximum extent permitted by law, the Site and all products/services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee:

uninterrupted or error-free access
that the Site is free of viruses (though we take reasonable precautions)
specific outcomes from products or consultations

15) Limitation of Liability

To the fullest extent permitted by law, LUA Nutrition and its owners, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business interruption arising from or related to the Site, products, or services.

To the fullest extent permitted by law, LUA Nutrition’s total liability for any claim will not exceed the amount you paid to LUA Nutrition for the specific product(s) or service(s) giving rise to the claim in the three (3) months preceding the event.

Some jurisdictions do not allow certain limitations; in those cases, these limitations apply to the maximum extent allowed.

16) Indemnification

You agree to indemnify and hold harmless LUA Nutrition and its owners, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

your use or misuse of the Site, products, or services
your violation of these Terms
your violation of any law or third-party rights
your User Content

17) Dispute Resolution; Arbitration; Class Action Waiver (Optional but Strong)

PLEASE READ CAREFULLY. This section affects your legal rights.

Informal Resolution First

Before filing a claim, you agree to contact us at team@luanutrition.com with the subject line “Dispute Notice” and provide a brief description and what you want. We’ll try to resolve it within 30 days.

Binding Arbitration

If not resolved, any dispute arising from these Terms, the Site, products, or services will be resolved by binding arbitration on an individual basis, not in court, except you may bring claims in small claims court if eligible.

Arbitration will be conducted in [Maricopa County, Arizona] unless both parties agree otherwise, under the rules of [AAA / JAMS].

Class Action Waiver

You agree disputes will be brought only in your individual capacity, not as a class member in any class or representative action.

Exceptions

Either party may seek injunctive relief in court for intellectual property misuse or unauthorized access/security issues.

18) Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. If arbitration is removed, you agree any disputes will be brought in the state or federal courts located in [Maricopa County, Arizona], and you consent to jurisdiction there.

19) Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control, including natural disasters, carrier delays, supply shortages, pandemics, labor disputes, internet outages, or governmental actions.

20) Electronic Communications

By using the Site, you consent to receive communications electronically (email, SMS if opted in, site notices). Electronic communications satisfy legal notice requirements.

21) Termination

We may suspend or terminate access to the Site or services at any time for violations, suspected fraud, security risks, or other reasons. Sections that should survive (e.g., liability limits, arbitration, indemnity) will survive termination.

22) Changes to These Terms

We may update these Terms. The updated version is effective once posted, with the “Last Updated” date changed. Your continued use of the Site after changes means you accept the updated Terms.